92392000https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=F5CF187554DBACF5What should be done if a YouBike is lost or damaged?1.How to handle damage or loss of YouBike public bicycles?a. If a YouBike public bicycle is damaged or lost, please follow these steps:Immediately call the 1999 Citizen Hotline ext. 5855 or 02-89788822 (regular rates apply) for assistance from a service representative.b. Once a public bicycle is rented, the renter is responsible for its care. If the bicycle is lost, the renter must file a theft report. Should the renter be unwilling to do so, the operating company will proceed with legal action.c. After the renter files a theft report, if the bicycle is confirmed lost, the renter must compensate for the operational loss of the public bicycle. According to Article 5 of the service terms, the compensation for each YouBike 2.0 is NT$15,000.2. Will an electronic ticket (EasyCard) disabled by YouBike affect other services (such as the MRT or buses)?If a card is disabled by YouBike due to reasons such as an unreturned bike, abnormal transactions, a lost card, or other factors, it will only affect the "Taipei City YouBike Rental System" Other functions of the card (like the EasyCard) will remain unaffected. However, if the card is used for other services, the member must report the loss to the respective responsible authority.3. What should be done if a YouBike public bicycle malfunctions and cannot be ridden?If the bicycle malfunctions during your ride or is already damaged before use, please return it to the nearest rental station. Rotate the bicycle seat 180 degrees to indicate that it is out of order and rent another bicycle. YouBike staff will collect and repair the malfunctioning bicycle. Additionally, please call the 1999 Citizen Hotline ext. 5855 or02-89788822 (regular rates apply) to report the issue, which will help expedite the repair process.4. What should I do if I accidentally damage a YouBike?a. Please immediately contact the 1999 Citizen Hotline at ext. 5855 or 02-89788822 (standard charges apply) for assistance from service personnel.b. Once a public bicycle is rented, the renter is responsible for its care, including all related parts and equipment. In case of damage, the renter must promptly notify the operating company to address the issue and cover repair costs as needed.c. If the bicycle is severely damaged and cannot be used, requiring staff assistance for transportation, additional transportation fees will apply. If within "Taipei City," the fee is NT$150 per trip. If within "New Taipei City," the fee is NT$350 per trip. For "other areas," the renter must arrange transportation of the bicycle to Taipei City to facilitate repairs by the operating company.d. The renter is still responsible for the rental fees during the period the bicycle is damaged. The return time is calculated based on when the bicycle is returned to a dock or when the operating company staff arrives on-site to handle the situation.e. The operating company assists only with transporting non-operational bicycles and does not provide transportation for renters.[][][][]Department of Civil Affairs,Taipei City Government92300100https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=B187BDEA2EB7B2B5YouBike 2.0 Bike Console Display Guide<div class="page" id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-style: normal;" title="Page 3"><div class="layoutArea"><div class="column">1.Renting a Bike(1) "Re-position Card": Please extend the time your electronic ticket is scanned, or remove it from your wallet and scan again.(2) "Card Not Registered": You must first register your electronic ticket as a member card before renting. After successful registration, you may need to wait for 3-5 minutes to rent a bike.(3) "Card Locked": This indicates an issue with the electronic ticket record. Please call Taipei City customer service at 1999, extension 5855 or 02-8978-8822 (regular charges apply) for assistance.(4) "Insufficient Balance": Please top up your balance and scan again to rent a bike.(5) "Card Already Renting": This means there's no record of the bike being returned. If you have returned it, please call Taipei City customer service at 1999, extension 5855 or 02-8978-8822 (regular charges apply) for assistance.(6)"Renewal Limitation": When the bike console shows "Renewal Limitation," it means there is a restriction on renewing the bike rental. This policy ensures fair usage for all users, prohibiting immediate re-rental at the same station after returning the bike.(7) "Exceeded Retrieval Time": This message appears when you fail to retrieve the bike within 30 seconds after scanning your electronic ticket. The bike stand will lock again, and the transaction will be canceled. Please return the bike to the dock first, ensure the bike console screen displays "Welcome to YouBike 2.0," and then leave to prevent it from being taken by the next user.</div></div></div><div class="page" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-style: normal;" title="Page 4"><div class="layoutArea"><div class="column">(8) "Bike Temporarily Unavailable": This indicates that the bike is currently out of service. Please choose another bike or go to a different station for rental.(9) "Deducted N Dollars, Balance N Dollars": This message indicates that the system has deducted the previous rental fee and updated the record. This occurs when your electronic ticket had insufficient balance during the last bike return or the return process was incomplete, causing the system to fail to record it successfully. Therefore, before renting again, please ensure the outstanding amount is deducted and the record is updated.855 or 02-8978-8822 (regular charges apply) for assistance. 2.Returning the Bike (1) "Insufficient Balance": This message indicates that the balance on the electronic ticket is not enough to cover the current rental fee. Before renting again, please ensure the electronic ticket has sufficient balance to cover both the previous and current fees. When you scan the bike console screen, it will display "Deduct N dollars, Balance N dollars." After completing the deduction, you can proceed to rent using the electronic ticket again.(2) "Incorrect Card Deduction": This message means that you used electronic ticket A to rent the bike, but used electronic ticket B for the payment upon return. Please return the bike to the dock first and ensure the bike console screen displays "Welcome to YouBike 2.0," indicating a successful return. When renting with electronic ticket A next time, the bike console screen will show "Deduct N dollars, Balance N dollars," deducting</div></div></div><div class="page" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-style: normal;" title="Page 5"><div class="layoutArea"><div class="column"> 3.Temporary Parking and Locking of Bicycles (1) When unlocking via scanning QR code, if "Unlock with borrowing phone" is displayed: This refers to using a different phone for scanning to unlock, or scanning the wrong bicycle. It is recommended to check the rental record through the YouBike 2.0 official app (Path: Log in as a member → Member management → Card management → Transaction history) to successfully remove the bike lock.If unable to unlock, please call Taipei City customer service at 1999, extension 5855, or 02-8978-8822 (regular charges apply) for assistance from customer service personnel.(2) When unlocking via electronic ticket card and "Unlock with borrowing card" is displayed: This often occurs due to scanning the wrong electronic ticket card or the wrong bicycle. It is recommended to check the rental record through the YouBike 2.0 app (Path: Log in as a member → Member management → Card management → Transaction history) to successfully remove the bike lock.If unable to unlock, please call Taipei City customer service at 1999, extension 5855, or 02-8978-8822 (regular charges apply) for assistance from customer service personnel.</div></div></div>[][][][]Department of Civil Affairs,Taipei City Government90664320https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=1C9D13EA077653C3Transportation RentalTaiwan's roads are extensive and well-maintained, with National Freeway 1 and National Freeway 3 spanning from northern to southern Taiwan, connecting various provincial roads to form a comprehensive network. This network of roads allows travelers the freedom to explore the city or venture into the countryside at their own pace. For those who relish the liberty of independent travel, renting a car is an excellent choice. Car Rental Service Renting a car in Taiwan is very convenient. Rental car companies operate at major airports, train stations, and large cities, offering a variety of cars for rent, allowing you to easily explore all of Taiwan. Most companies offer discount rental options, and some even provide services where you can pick up a car in one location and return it in another (some may charge a handling fee). It is important to clarify whether the rental fee includes insurance and if there is an insurance deductible before picking up the car. For visitors unfamiliar with Taiwanese roads, considering renting a car with a driver service might be a good option. Additionally, many international hotels offer car rental services. For travelers needing just airport transfers or a transportation for a few hours, hotel car rental services are convenient and economical. Driving Safety In Taiwan, vehicles must drive on the right side of the road, and both drivers and front-seat passengers are required to wear seat belts. If you plan to travel around Taiwan driving, make sure to familiarize yourself with the Taiwan’s driving regulations. Obtain or renew your driver's license legally before starting your journey to experience the beauty of Taiwan! For foreign nationals interested in taking the driver's license test or exchanging their foreign driver's license for a Taiwanese one, please visit the Taipei City Motor Vehicles Office website for more information or contact them at (02)2763-0155.[][][][]Department of Civil Affairs,Taipei City Government76461220https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=8024ACB0BE688E85What kinds of tourism information are available for visitors currently by Department of Taipei Information and Tourism and where to obtain them?There are Taipei tourism information published so far by Department of Taipei Information and Tourism, such as <go>introduction of Taipei tourism, <spectacular>tourism activities folders, <grasp>Maokong folders, <mengjia>introduction, <discover>brochure and etc. The above-listed guides are available at Taipei City 12 travel service centers and occasionally provided free to travel service centers of every county (city) and airports for visitors. Besides, you can connect to “Taipei Travel Net” (<a href="https://www.travel.taipei/" name="Taipei Travel Net" target="_gipNW" title="Taipei Travel Net">https://www.travel.taipei/</a>) to browse Taipei tourism information online, where shares information with both text and pictures of delicious food, great fun and spectacular views at any time.</discover></mengjia></grasp></spectacular></go>[][][][]Information Office, Department of Civil Affairs, Taipei City Government76461230https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=8CF1A2EC1F7453A7Where can I get the Taipei tourist guide?Tourists can obtain the guides at 12 visitor information centers of Taipei city. In addition, you can also:  1. Go to our DOIT offices on the 4th floor of the central section at City Hall during work hours.  2. Enclose a self-addressed stamped envelope and mail to:  Media Relations and Publications Division, DOIT  4F, No. 1 Shifu Rd., Xinyi District, Taipei  We will send the materials to you by post.   Postage: One copy – NT$7. 2 , 3, 4 copies – NT$10   Envelope: Should be slightly bigger than an ordinary mail envelope.   Contact person: Li Yan-Xin   Tel: Taipei City Citizen Hotline 1999 (outside of Taipei city, please dial 02-27208889) ext. 7570 [][][][]Information Office, Department of Civil Affairs, Taipei City Government76461240https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=E8D1547C7D7F6869What’s the website address and content of Taipei Travel Net?The website address: <a href="https://www.travel.taipei/" name="Taipei Travel Ne" title="Taipei Travel Ne">https://www.travel.taipei/</a> It provides introduction of Taipei attractions, transportation, accommodation information, the latest tourist events, recommended tours and etc. [][][][]Information Office, Department of Civil Affairs, Taipei City Government76461250https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=73D29155FAC2FB9EWhere are the Taipei Visitor Information Centers located? What kind of services is provided?Taipei City sets up 12 Visitor Information Centers at Taipei Main Station, East Metro Mall, Songshan Airport, MRT Beitou Station, MRT Yuanshan Station, MRT Ximen Station, MRT Jiantan Station, Taipei City Hall Bust Station, Miramar Entertainment Park, Gondola Taipei Zoo Station, Gondola Maokong Station and Plum Garden. We provides services and information of “Tourist Attractions,” “Transportation & Accommodation,” “Festivals & Events,” “Package Tours,”“Brochures & Maps,” “Consultation Service,” “Tourist Guide Books,” “Internet Inquiry,” “Foreign Tourists TPE-FREE Application,” and etc. Contact information of each Visitor Information Center and opening hours, please check “Taipei Travel Net” (<a href="https://www.travel.taipei/" name="travel.taipei" title="travel.taipei">https://www.travel.taipei/</a>) under Tourist Guide for Travel Service.[][][][]Information Office, Department of Civil Affairs, Taipei City Government76461260https://nite.taipei/News_Content.aspx?n=DAF9B282474DD877&s=7C87B87D22C390E3How can I get the “Taipei Pass” brochure?The Department of Information and Tourism of the Taipei City Government launched the new edition of the “Taipei Pass” brochure of tourist and discount information. As long as visitors buy “Taipei Pass” IC ticket of any days at Taipei MRT stations and Easycard Company, you can receive this free brochure. (Available for any days of purchase) [][][][]Information Office, Department of Civil Affairs, Taipei City Government