2. Every year, the 12 district offices of Taipei City offer New Immigrants Life Adaptation Counseling Courses, along with various empowerment and vocational training programs, including computer classes, hairdressing courses, caregiver training, and baking classes.

3. For More Information, Call: 02) 2725-6065 /  (02) 2370-1046

2. Contact Information: (1) Taipei City Employment Services Office: (02) 2308-5230 (2) TaiwanJobs Customer Service Hotline: 0800-777-888

provides pro bono lawyer consultation services with the following details:

1. Labor Rights Center (6F, No. 101, Bangka Blvd, Wanhua District): Walk-in consultation is available from Monday to Friday, 2 PM to 5 PM. (Online

appointment booking is also available from Monday to Friday through the Bureau's online chat system:

https://ap.bola.taipei/). 2. Beitou Employment Service Station (5F, No. 30, Xinshi St, Beitou District): Walk-in consultation is available every Wednesday, 2 PM to 5 PM.

3. Nangang Dongming Senior Employment Service Station (2F, No. 19, Lane 60, Section 2, Nangang Rd, Nangang District): Walk-in consultation is available every Wednesday, 2 PM to 5 PM.

4. Xinyi Employment Service Station (8F, No. 86, Fude St, Xinyi District): Walk-in consultations are held on Wednesdays and Fridays, 9 AM to 12 PM.

5. Phone consultations: Call the main line at 1999 (or for other regions, dial 02-27208889) and select extension 7019. Each call is limited to 10 minutes, available Monday through Friday, 2 PM to 5 PM. (Provided in cooperation with the Taipei Bar Association, Keelung Bar Association, and the Legal Aid Foundation, Taipei Branch)

Source: Department of Labor, Taipei City Government

For aspiring entrepreneurs and current business owners, one-on-one consulting services are provided to equip them with the necessary knowledge to realize their entrepreneurial goals or improve their business management capabilities.

2. Implementation of the Entrepreneurship Guidance Program:

(1) (1) Entrepreneurship Training Program: Designed for individuals who are interestedin starting a business or have already begun entrepreneurial activities, this workshopinvites professional instructors to provide courses on various topics, includingbusiness preparation, store management, taxation and commercial regulations, startupfinancing, and writing a business plan. Participants who complete the full 18-hour program will receive a certificate of completion, which can be presented to relevant agencies or financial institutions when applying for startup loans.

(2) One-on-One Entrepreneurship Consulting: For those encountering difficulties during the startup process, the office offers personalized consulting services, ranging from 1 to 3 hours. These sessions help entrepreneurs address specific challenges and navigate startup obstacles more effectively.

(3) Featured Entrepreneurship Lectures: To complement the content of the entrepreneurship training classes, the Taipei Employment Service Office also organizes specialized lectures on topics such as marketing strategies, creative industries, performance improvement, and financial management. These lectures are delivered by professional instructors or successful entrepreneurs to increase knowledge and improve the success rate of startups.

The Taipei City Employment Service Office has planned a series of entrepreneurship workshops for the year. For course titles, outlines, registration dates, and details, please refer to [link].

concerns, workers can lodge complaints under Article 39 of the Occupational Safety

and Health Act for unlawful acts.The competent authority or labor inspection agency

will conduct an investigation to confirm whether the employer has taken relevant

preventive measures in accordance with the aforementioned regulations. As for the

illegal handling of individual cases (such as assault, injury, sexual harassment, etc.), it

should be dealt with according to the specific laws violated by the incident, such as

the Criminal Code, the Sexual Harassment Prevention Act, etc.

The responsible regulatory authority should be contacted for further investigation and

action.

"StartUP@Taipei" office (located on the 2nd floor of the North Zone of Taipei City

Hall), offering entrepreneurship consultation and guidance services, including

preferential loans, incentive subsidies, training courses, co-working space support,

and other entrepreneurial resources.

New immigrants are welcome to utilize these services. For any entrepreneurship￾

related inquiries, please contact the office hotline at 02-27208889 ext. 1431 or 6498.

Additionally, the " StartUP@Taipei " website (https://www.startup.taipei) has been

established to assist new immigrants in gathering the necessary entrepreneurial

information and resources.

(1) A fatal accident

(2) Three or more injured individuals

(3) One or more injured individuals requiring hospitalization

(4) Other disasters designated and announced by the central competent authority (such as chemical leaks of substances like ammonia, chlorine, hydrogen cyanide, phosgene, hydrogen sulfide, sulfur dioxide, etc., resulting in one or more workers requiring hospitalization)

The employer must report to the Taipei City Labor Inspection Office within 8 hours. Violators will be fined a minimum of NT$30,000 up to a maximum of NT$300,000.

According to the law, in the event of a major occupational accident, such as the death of one worker, or three or more workers being injured simultaneously, or one or more workers requiring hospitalization due to injuries, the incident must be reported to the Taipei City Labor Inspection Office within 8 hours. You can report to the Taipei City Reporting Hotline at 0910922707 or (02)2308-6100. Please provide the following information when reporting: your name and contact number, the company name, the location of the accident, the names of the injured workers, a brief description of the accident, and the contact number of the on-site supervisor.

1. Employers should conduct risk assessments for outdoor work environments or hazards during typhoons and establish mechanisms, processes, and relevant forms for safety assessments. If there are significant or foreseeable risks based on media reports, outdoor works should be suspended. If outdoor work is still deemed necessary after assessment, the employer must implement safety measures. Written records of assignments should be maintained by the employer or supervisors for reference.

2. If employers require employees to engage in outdoor tasks during typhoons despite office closures declared by the local government and the risk of harm to workers, they should provide appropriate safety equipment such as life jackets, safety helmets, communication devices, and transportation.

II. Regarding non-employment-related delivery services, when the local government announces office closures due to a typhoon, delivery platforms should immediately notify delivery personnel to cease delivery services.

1. Identify and assess hazards.

2. Properly set up the workplace.

3. Adjust manpower appropriately according to job suitability.

4. Establish behavioral rules.

5. Conduct hazard prevention and communication skills training.

6. Establish procedures for handling incidents.

7. Evaluate and improve the effectiveness of implementation.

8. Other relevant safety and health matters. If the violator fails to make improvements within the specified period after being notified, the employer may be fined between NT$30,000 to NT$150,000.

1. For deceased workers: NT$300,000.

2. For workers classified as disabled between level 1 and level 3: NT$200,000.

3. For workers classified as disabled between level 4 and level 5: NT$100,000.

4. For workers classified as disabled between level 1 and level 5 due to occupation-related health issues, there is an additional NT$50,000 compensation.

5. For worker or attorney who has been identified as belonging to a mid-to-low or low-income household is eligible for an additional NTD50,000 compensation.

If a worker is eligible for compensation from the city government and your district of household residence, whether or not a worker or attorney has claimed for compensation from Municipal or County/City Government, the total compensation amount will be deducted by the Taipei City Foreign and Disabled Labor Office from the amount compensated from your district of household residence.

1. The application form

2.  A copy of current household residence within 3 months’ time.

3.  Relevant material and certification of labor insurance of the insured, or identification proof as a labor; for workers who do not register household residence in the ROC region, please attach your passport and a letter of working permit.

4. A certificate of occupational accident issued by your work unit or other documentations that can prove of your work injuries.

5. A confirmation letter of labor insurance of occupational accident regarding disability benefit issued by the Bureau of Labor Insurance, Council of Labor Affairs, Executive Yuan; or a proven disability medical diagnosis letter issued by hospitals/clinics recognized by National health insurance (NHI).

6. Declaration of no duplication claim

II. The attorney should attach a death certification, and a documentation to proof of identity other than stated provisions of 1 to 4 and 6 above.

III. The attorney whose household residence is not in ROC region, the documents to proof of its identity shall be authenticated by the following units:

1. For the documentations made from overseas, shall be authenticated by embassies, representatives or offices of Taiwan or other institutions being authorized by the Ministry of Foreign Affairs; documentations made or institutions being authorized by foreign embassies situated in Taiwan, shall all be authenticated by the Ministry of Foreign Affairs.

2.  For the documentations made in Mainland China, shall be authenticated by institutions established or non-governmental organizations appointed by the Executive Yuen.

3.For the documentations made in Hong Kong or Macau, shall be authenticated by institutions established or non-governmental organizations appointed by the Executive Yuen. If the documentations were in foreign languages, its Chinese version shall be attached together with a proof of authentication by units stated above or by a public notary.

2. For general health examinations and special health examinations for workers during employment, the costs are to be covered by the employer. Additionally, as employees have the obligation to undergo health examinations, employers should provide official leave for workers to attend the examinations.

A. Before new employees take up their positions, they are required to undergo a general health examination, with the cost of the examination negotiated between the worker and management. Current employees should undergo a general health examination during their employment, with the employer covering the cost of the examination. Additionally, according to Article 20 of the Occupational Safety and Health Act, employers are required to conduct health examinations for employees during their employment. Employees have the obligation to undergo such examinations. Employers should provide employees with official leave to attend the examination.

B. Frequency of general health examinations: Individuals aged 65 and above should undergo an annual examination. Those aged 40 and above but below 65 should undergo an examination every three years, and those below 40 should undergo an examination every five years.

2. Special Health Examinations: 

Workers working in special environments are required to undergo special health examinations for hazards to health every year, with the employer covering the cost of the examination.

If the employer wishes employees to work during such circumstances due to business requirements, the employer must obtain the consent of the employees. In addition to paying the regular wages for the day, the employer should provide additional compensation to the employees and ensure appropriate safety measures to safeguard employees' safety.

Reference: Article 2 of the Enforcement Rules of the Labor Standards Act.

II. According to Article 4, paragraph 3 of the Regulations of Leave-Taking of Workers:Where accounted ordinary sick leave does not exceed thirty days in one year, fifty percent of salary shall be paid. In cases where Labor Insurance payments do not reach fifty percent of salary, the employer shall make up the difference.

Article 10 of the Regulations of Leave-Taking of Worker states: 

When a worker demands a leave, he shall make prior oral or written statements giving the reasons and time for such a leave; but, in case of emergency, he may entrust some one to make the leave request for him. The employer may demand the worker to submit relevant documentary evidence.

According to Article 70 of the Labor Standards Act, employers with 30 or more employees shall set up work rules in accordance with the nature of the business, and shall publicly display the said rules after they have been submitted to the competent authorities for approval and record. Article 7 of the Enforcement Rules of the Labor Standards Act states:

A labor contract shall make stipulations relating to leaves. f employees indeed have reasons to request leave, the employer should grant leave in accordance with the law.

2. If an employer delays or underpays wages, thereby infringing upon the employee's rights, and the place of employment is in Taipei City, the employee can take action. They can file a complaint with the Department of Labor through the 1999 hotline. Dial 02-2302-6355 if outside Taipei City. Alternatively, they can use the 1999 Reporting System (https://1999.gov.taipei/Front/main). The Department of Labor will actively investigate and address the issue to safeguard the rights of the employees.

2. Average Monthly Wage: This figure is reached by taking the total wages for the six months preceding the day on which an event requiring a computation occurs, divided by six; or by taking the average daily wage and multiplying it by the average number of days in a month.

3. For example: A worker who has been employed for less than six months, with employment period from January 1, to May 10, 2019 (excluding the day on which the event occurs requiring calculation to be made as per Article 2, Paragraph 1 of the Enforcement Rules of the Labor Standards Act):

A. Average Daily Wage: Calculate the total wage earned from January 1 to May 9 and divide by the total number of days (31 days + 28 days + 31 days + 30 days + 9 days).

B. Average Monthly Wage: For the period from January 1 to May 9 (spanning January to May), the average number of days per month is calculated as (31 days + 28 days + 31 days + 30 days + 9 days)/5 = 30.2 days. Therefore, the employee's monthly average wage is the average daily wage multiplied by 30.2 days.

Contact Number: 

1999 (for calls within Taipei City)

02-2720-8889 (for calls from outside Taipei City)

Extension 7015-7018, 3325, 3327 or 3349

2. Apply by mail:

(1)  For mediation:The applicant should provide the names, telephone numbers, and addresses of both the employer and the employee, along with details of the matter in chronological order and the requests of both parties. These documents should be mailed to the Labor Standards Division of the Department of Labor at the following address: 5F., No. 1, Shifu Rd., Xinyi Dist., Taipei City. If you need to download application forms, please visit the Taipei City Service Platform website (Relevant information ), then select "Cases" > "By Agency" > "Department of Labor" > "24. Taipei City Government Labor-Management Dispute Mediation Cases - Mediation Committee" or "25. Taipei City Government Labor-Management Dispute Mediation Cases - Mediator" > "Download" > "Taipei City Government Labor-Management Dispute Mediation Application Form" (available in Chinese or English).

(2)  For arbitration:The applicant should provide the names, telephone numbers, and addresses of both the employer and the employee, along with details of the matter in chronological order and the requests of both parties. These documents should be mailed to the Labor Standards Division of the Department of Labor at the following address: 5F., No. 1, Shifu Rd., Xinyi Dist., Taipei City. If you need to download application forms, please visit the Taipei City Service Platform website (Relevant information), then select "Cases" > "By Agency" > "Department of Labor" > "24. Taipei City Government Labor-Management Dispute Mediation Cases - Mediation Committee" or "25. Taipei City Government Labor-Management Dispute Mediation Cases - Mediator" > "Download" > "3. Taipei City Government Labor-Management Dispute Arbitration Agreement Application Form" or "4. Taipei City Government Labor-Management Dispute Arbitration Request Application Form.

3. Apply online:
For mediation: The applicant can visit the Department of Labor website (Relevant information ) and click on "Services" at the bottom of the homepage > "Labor Online Chat" > "Apply for Labor-Management Dispute Mediation Online" (applicants are required to register and log in to Labor Online Chat). Applicants may also apply for mediation through the Taipei City Service Platform (Relevant information) and navigate to the Labor Online Chat for application (the path is located at the bottom of the website > Department of Labor > "24. Taipei City Government Labor-Management Dispute Mediation Cases - Mediation Committee" or "25. Taipei City Government Labor-Management Dispute Mediation Cases - Mediator").

2. If one party to the dispute under the concluded mediation or arbitration refuses to carry out its obligations to pay in accordance with civil statutes, the other party may apply to the competent court for a ruling on compulsory execution and temporarily exempted from paying court fees; in case of applying for a compulsory execution, the execution fees can be temporarily exempted. (Article 59 of the Act for Settlement of Labor-Management Disputes)