What should passengers do if they forget something or need to use the restroom temporarily after entering the station with their ticket? Are people allowed to use the restrooms within the paid area of the station?
1.If a passenger enters the station by tapping their ticket but hasn't boarded a train within 5 minutes and requests a refund, a single journey ticket can be refunded. For stored value cards, the entry and exit codes can be changed free of charge. Passengers should exit through the staff gate. If they wish to re-enter the station, they will need to purchase another ticket or tap their card again. 2.Restroom Borrowing: When individuals need to use the restrooms within the paid area of the station, or when passengers require the use of restrooms outside the paid area during their journey, they can contact station staff for assistance.
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